Refund & Return Policy – Captive Corals
All Captive Corals merchandise is made-to-order and fulfilled via Printify. As such, we do not offer returns or exchanges for:
- Buyer’s remorse
- Incorrect sizing
- Color or design preferences
Refunds/Replacements
If your item arrives damaged or misprinted, please contact us within 7 days of delivery. You must provide clear photos of the issue. Once verified, we’ll issue a replacement or refund at no extra cost.
Contact
To initiate a refund or replacement, email: support@captivecorals.com with your order number and a photo of the issue.
Thank you for supporting our reef-safe merchandise!